Working with Justin

Availability & After Hours Support

• Standard Hours: I operate from 9 a.m. to 4 p.m. (GMT+2)), dedicated to delivering efficient and top-tier services.
• After-Hours: Emergencies don’t always stick to business hours. I offer after-hours support for those unexpected situations, at an additional fee.

Communication & Updates

• Quick Communication: For rapid and efficient communication, especially in urgent matters, I recommend using WhatsApp. This allows me to respond more quickly, as I am typically 1-3 working days behind with emails due to a high volume of website update requests. Please contact me via WhatsApp for immediate queries or urgent issues.

• Detailed Discussions: For more detailed or complex topics, email is the preferred channel. This ensures that all aspects of our discussion are thoroughly documented and can be referred back to easily. It’s ideal for project briefs, detailed questions, and comprehensive feedback. Please allow 1-3 days for a reply due to the high volume of website updates.
• WhatsApp Groups: While I appreciate the efficiency of group chats for collaborative projects, I kindly request that you refrain from adding me to group platforms, including WhatsApp groups. My commitment to delivering quality work often means I focus intently on my tasks, and I may not have the capacity to engage with group messages not directly related to a project. If included in a group, I may opt to mute or archive it for productivity reasons.
• Web Design Updates: I provide regular updates via the agreed-upon communication channel. For quick progress updates or if you have specific questions about ongoing work, WhatsApp is the best platform. For detailed feedback, revisions, or comprehensive discussions, please use email.

Effective Collaboration with Decision-Makers

• Direct Communication:To ensure the efficiency and success of our projects, I strongly prefer to work directly with decision-makers. Collaborating directly with those who have final approval authority streamlines the design process, reduces the frequency of revisions, and accelerates project timelines. This direct line of communication minimizes misunderstandings and delays often caused by intermediaries, ensuring that your vision is realized more effectively. Importantly, it also helps avoid unnecessary costs associated with repeated changes that occur when project details must be relayed through a third party. Please ensure that the primary contact for our collaboration is the final decision-maker, to facilitate a smoother, more efficient, and cost-effective workflow.

Meetings

To maximize efficiency and respect both your time and mine, I have specific policies regarding meetings:

• Duration: Meetings are scheduled for 30-60 minutes. This helps in keeping discussions focused and productive.
• Meeting Location: I do not conduct in-person meetings at client locations. This policy is in place due to the considerable time spent on small talk and travel, which can significantly eat into productive work hours.
• Preferred Meeting Platforms: I am available for online meetings via Zoom, Skype, or Microsoft Teams. These platforms have proven to be effective for concise and effective communication.
• Meetings at My Business Location: If you prefer an in-person meeting, you are welcome to visit my place of business. Please note that these meetings need to be scheduled in advance to ensure availability and preparedness.

Collaboration & Feedback

• Initial Queries: I might ask many questions at the start of a new project to fully grasp your vision. This helps in tailoring the best, and sometimes alternative, solutions for you.
• Design Decisions: While I’ll provide feedback on design choices, the final decision rests with you. My aim is to align with your vision while ensuring optimal design practices.

Payment Terms & Project Commencement

To ensure a smooth workflow and mutual commitment to each project, the following payment terms are strictly adhered to:

• Advance Payment: Work on any project will only commence once an initial payment or an agreed-upon deposit is received. This policy is crucial in establishing a firm commitment to the project and aids in covering initial project expenses.
• Bank Details:
  Account Holder: Graphic Magic
  Bank Name: FNB (First National Bank)
  Account Number: 62772145118
  Branch Code: 230145
  (For International Payments, use SWIFT Code: FIRNZAJJ)