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Working with Justin

Thanks for considering my graphic & web design services! Here’s everything you need to know about how I work — short, clear, and to the point.

Quick Summary

I’m available on WhatsApp, prefer working directly with decision-makers, and only start once the deposit is paid. Projects have a 3-month content window. Meetings are online or at my place. Rush jobs equals rush fee.

Availability & Support

  • WhatsApp Support: I’m always available on WhatsApp for quick questions or updates. It’s the fastest way to reach me.
  • After-Hours & Weekend Support: I’m available after hours for urgent stuff, but weekend work comes with a rush fee.
  • P.S. I may work like a machine, but I still need sleep.

Communication Preferences

  • Quick Chats: Use WhatsApp for quick updates or questions.
  • No Groups, Please: Don’t add me to WhatsApp groups. Clients often chat among themselves, and I end up reading stuff that’s not for me. Just message me directly.
  • Detailed Stuff: For complex info, send an email. I usually reply in 1–3 days depending on my workload.

Working with Decision-Makers

  • To keep things efficient, I prefer working directly with the person who makes the final call. This avoids long feedback loops, saves you money, and speeds everything up. If someone else is the final approver, please loop them in directly.

Meetings

  • Time-Limited: Meetings are capped at 30–60 minutes to keep them productive.

  • Online Only: Microsoft Teams, Zoom — whichever works best for you.

  • No On-Site Meetings: I don’t travel to clients. It kills time with traffic and chit-chat.

  • Want to meet in person? You’re welcome to visit me, but please book in advance.

Payment Terms & Project Commencement

  • No work begins until the deposit is paid: This locks in your slot and gets the project moving.
  • Delays in Sending Website Content: Once your deposit is in, you’ve got 3 months to send your content (text, images, forms, etc). This keeps your project active. If I don’t receive anything in 3 months, your project goes dormant to make space for other active clients. To restart later, there’s a R950 startup fee, and you’ll rejoin the queue based on my schedule. 

Final Files & Extra Changes

Please check and approve your design before I prep files for print or delivery. Once final files are packaged, any changes will be billed as extra. 

If anything’s unclear or you want to chat, just WhatsApp me.