Working with Justin

Availability & After Hours Support

• Always Available on WhatsApp: I am always reachable on WhatsApp for quick communication and support. Feel free to contact me anytime for immediate queries or concerns.
• After-Hours and Weekend Support: While I understand that emergencies can happen outside regular business hours, I offer after-hours support for urgent situations. Please note that any graphic or web design work requested on weekends will incur a rush fee for immediate assistance.

P.S. While many clients know I work like a machine, I still require the occasional recharge—I mean, sleep!

Communication & Updates

• Quick Communication: I prefer using WhatsApp rather than communicating via email. It’s ideal for rapid and efficient communication, especially for urgent matters, allowing for faster responses. For immediate queries or urgent issues, please reach out to me via WhatsApp.
• No WhatsApp Groups: I kindly request not to be added to WhatsApp groups. This is because clients often discuss topics amongst themselves that aren’t directly relevant to me, which can consume valuable time. I encourage clients to have those internal discussions separately and only bring me into the conversation when necessary. This helps ensure that my focus remains on delivering quality work without unnecessary distractions.
• Detailed Discussions: For more in-depth or complex topics, email is the best channel. It helps ensure that all aspects are thoroughly documented for easy reference. Please note that I usually take 1-3 days to respond to emails due to a high volume of website updates.

Effective Collaboration with Decision-Makers

• Direct Communication:To ensure the efficiency and success of our projects, I strongly prefer to work directly with decision-makers. Collaborating directly with those who have final approval authority streamlines the design process, reduces the frequency of revisions, and accelerates project timelines. This direct line of communication minimizes misunderstandings and delays often caused by intermediaries, ensuring that your vision is realized more effectively. Importantly, it also helps avoid unnecessary costs associated with repeated changes that occur when project details must be relayed through a third party. Please ensure that the primary contact for our collaboration is the final decision-maker, to facilitate a smoother, more efficient, and cost-effective workflow.

Meetings

To maximize efficiency and respect both your time and mine, I have specific policies regarding meetings:

• Duration: Meetings are scheduled for 30-60 minutes. This helps in keeping discussions focused and productive.
• Meeting Location: I do not conduct in-person meetings at client locations. This policy is in place due to the considerable time spent on small talk and travel, which can significantly eat into productive work hours.
• Preferred Meeting Platforms: I am available for online meetings via Zoom, Skype, or Microsoft Teams. These platforms have proven to be effective for concise and effective communication.
• Meetings at My Business Location: If you prefer an in-person meeting, you are welcome to visit my place of business. Please note that these meetings need to be scheduled in advance to ensure availability and preparedness.

Payment Terms & Project Commencement

To ensure a smooth workflow and mutual commitment to each project, the following payment terms are strictly adhered to:

• Advance Payment: Work on any project will only commence once an initial payment or an agreed-upon deposit is received. This policy is crucial in establishing a firm commitment to the project and aids in covering initial project expenses.

Finalising Files and Additional Changes

I kindly ask all clients to carefully review and approve the design before I package the final files for print or delivery. Once files are packaged and prepared for print, any further changes, updates, or modifications will be considered additional work and will incur extra costs. This policy helps maintain clear boundaries and ensures that your project remains on schedule.